The tourism and attractions industry’s reputation as a whole is at risk. Now more than ever, attractions need a robust guest engagement strategy that uses feedback to initiate necessary improvements to operations.

If you are not actively collecting feedback from guests as a standard part of your operations, you are missing out on vital information that will help improve your business, and missing opportunities to foster stronger relationships with your guests. If you are collecting feedback, you must have an organized system in place to process the information and make best use of the data.

In this combo of webinar and info session, Josh Liebman (Founder of BackLooper and co-host of the AttractionPros Podcast), will discuss several guest feedback strategies that are surefire ways to boost guest engagement, leading to higher satisfaction and fewer negative reviews. Josh will also highlight how BackLooper helps operators solve many of the issues discussed related to guest feedback and experience.