Friday, January 28, 2022

Charles Morrow Productions Partners with ETI and Fresh Juice Global for Los Angeles Listening Room

ABOVE: CMP project Hall of Planet Earth, AMNH. TOP: 72-speaker 3D soundscape for the Nokia World conference, Barcelona
ABOVE: CMP project Hall of Planet Earth, AMNH. TOP: 72-speaker 3D soundscape for the Nokia World conference, Barcelona

Barton, VT, USA — Charles Morrow Productions (CMP), a multimedia developer and producer, blending art and technology in True 3D Sonic Installations, audio tours, new media experiences and commercial sound tracks,  is pleased to have its Los Angeles Listening Room with Edwards Technologies, Inc. (ETI), where True3D sound is integrated with large systems supported by ETI and with 3D video projection. CMP is excited to spotlight the ETI and Fresh Juice Global (FJG) Support Services department, which provides a total package of support services, including traditional Audio and Video support needs. 

Their support starts with the 24/7/365 Support Helpdesk which provides both phone and email support. For clients using ETI/FJG Cloud Support services, they actively monitor player, CPU, network, disk, and temperature activity remotely. Associated hardware, such as projectors and displays, can also be monitored by capturing valuable statistics such as display status (On/Off), lamp hours, and device warnings and errors.

ETI/FJG’s remote support capability allows them to execute hardware reboots, select software restarts, actively preview what’s playing live, and schedule planned preventive maintenance where and when required. All support issues are tracked and monitored using the custom helpdesk software, which is available to all clients so they can view the resolution status of issues. For issues that cannot be resolved remotely, ETI/FJG is also able to coordinate onsite support using their global network of qualified service technicians, fulfilling their commitment to provide “360 Degrees” of support coverage to CMP’s valued clients.


Joe Kleiman
Raised in San Diego on theme parks, zoos, and IMAX films, Joe Kleiman would expand his childhood loves into two decades as a projectionist and theater director within the giant screen industry. In addition to his work in commercial and museum operations, Joe has volunteered his time to animal husbandry at leading facilities in California and Texas and has played a leading management role for a number of performing arts companies. Joe has been News Editor and contributing author to InPark Magazine since 2011. HIs writing has also appeared in Sound & Communications, LF Examiner, Jim Hill Media, and MiceChat. His blog, takes an unconventional look at the attractions industry. Follow on twitter @ThemesRenewed Joe lives in Sacramento, California with his fiancé, two dogs, and a ghost.

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