On April 15, experts from Gateway Ticketing Systems, a panel of Gateway customers and over 470 industry professionals came together to discuss reopening strategies in a post-COVID world including the inevitability of transitioning to a capacity managed attraction.
We’ve seen attractions reopening in other parts of the world on a limited basis with a focus on safety and flexibility, and in a capacity managed manner: only a certain amount of guests are allowed in at any given time, with strict entry regulations. Gateway started to develop the story of what a visit to avenue or attraction will now look like, and how operators can potentially limit the number of guests at their gate, in their venue, and at particular rides or exhibits. Gateway covered the capacity metrics operators could be measuring and the software/hardware that can help. They talked about how to facilitate the appropriate flow of guests in a venue. And they walked through some of the tools within Galaxy software that will help operators transition their attraction to a capacity managed attraction.
Gateway’s panelists gave real-life examples of what they are currently doing, or considering doing, at their attractions to limit the number of guests in-venue at any given time. The panel included: Eddie Jones, Desktop Support Specialist at the Atlanta Botanical Garden; and Luis Almonte, Senior Director of IT, Systems Architect at Discovery Science Foundation.
The full webinar can be viewed below:
TOP IMAGE: Gateway Arch, St Louis, Missouri. Courtesy Gateway Arch/Gateway Ticketing Systems.