Easton, PA, USA — As part of The Crayola™ Experience’s major renovation project, Gateway Ticketing Systems is playing an integral role in the overhaul of the attraction’s ticketing and access control operations. The Crayola Experience’s operational transformation began this month with Point of Sale admissions and a new eGalaxy™ Consumer Web Store, which enables Crayola Experience visitors to avoid ticket lines by purchasing tickets online and printing them at home before their trip.
With Gateway’s flagship product, Galaxy™, The Crayola Experience, will be implementing a fully integrated solution that spans a wide breadth of needs including single-day tickets and annual memberships as well as resource management for planning hosted events like birthday parties and banquets. Gateway is working hand-in-hand with Crayola during its redesign efforts to ensure that the new ticketing and access control measures create the best guest experience possible. Gateway Implementation Services Project Manager, Chase Mory, has been working alongside The Crayola Experience team: “I’m excited about the opportunities available to The Crayola Experience as they undergo a facility redesign and investment into a fully integrated Web, retail, and admissions point of sale system. Both their facility and business operations will get a fresh new look.”
The Crayola Experience involved multiple departments in reaching a decision to go with Gateway Ticketing Systems, including their Operations, Finance, Group Sales and Management Resources departments. Shawn Kramer, Manager of Revenue and Attractions at The Crayola Experience, points to the breadth of Gateway’s solutions as a key factor in choosing Galaxy: “As we began our search for upgrades to our existing software solutions, we found that Gateway Ticketing System’s ability to handle our ticketing, retail and food & beverage all under one system would be just what we needed to take our facility to the next level. The opportunity to have one solution meet all of our needs is paramount to Crayola Experience’s future success.”
The Crayola Experience’s redesign is all-inclusive and beginning February 19, The Crayola Experience will close its doors for the next phase of its major renovation and expansion. The multi-million dollar renovation project will expand the facility on Centre Square to more than 60,000 square feet and will include many new and unique experiences where children can imagine and create without limits. When completed, Crayola Experience will house almost 50% more attractions and even more excitement for our young guests and those young at heart. With 18 major activities, guests will have 3 floors of one-of-a-kind experiences that bring the magic of colors, chemistry and technology to life.