Wednesday, February 28, 2024

Semnox Parafait goes live at Carrousel Family Entertainment Center in Guatemala

Semnox Parafait went live on January 24th at the Carrousel Family Entertainment Center’s Chimaltenango site in Guatemala. This Novielli family business began in 1960 as an ice cream parlor. Later they installed a carrousel; which became the venture’s name. In 1980 they expanded their business into shopping centers, adding arcade machines. Currently, they have 7 locations in Guatemala City and 16 in the rest of the country.

“I loved receiving today the information directly in my e-mail about the performance and income of each game machine; I was able to review the metrics, I made decisions immediately” said Mr. Juan Carlos Novielli, owner of the more than 20 Carrousel Family Entertainment Centers that are in Guatemala.

The burden of operating the number of sites had become overwhelming, in addition to being inconsistent and not providing the metrics needed to make decisions about the business. Mr. Novielli made the decision to implement Parafait from Semnox, because he wanted an enterprise class system to help manage his locations.

“The Carrousel and Semnox teams managed to successfully meet the requirements imposed by SAT (Superintendence of Tax Administration) in Guatemala, regarding the billing to final customers, obtaining the authorization from this Government Institution to proceed with the implementation of the system in the business” said Estefania Monares Floriano, Business Associate with Semnox.

“The workload of our team has been reduced, now they no longer have to count tokens manually and have the opportunity to provide a better service to both external and internal clients. Their work is now more efficient, and they use their time better. I feel happy for the effort we all put on this implementation; I feel satisfied with the level of control I can have now compared to how we were operating before.” concluded Mr Juan Carlos.

Joe Kleiman
Joe Kleiman
Raised in San Diego on theme parks, zoos, and IMAX films, InPark's Senior Correspondent Joe Kleiman would expand his childhood loves into two decades as a projectionist and theater director within the giant screen industry. In addition to his work in commercial and museum operations, Joe has volunteered his time to animal husbandry at leading facilities in California and Texas and has played a leading management role for a number of performing arts companies. Joe previously served as News Editor and has remained a contributing author to InPark Magazine since 2011. HIs writing has also appeared in Sound & Communications, LF Examiner, Jim Hill Media, The Planetarian, Behind the Thrills, and MiceChat His blog, takes an unconventional look at the attractions industry. Follow on twitter @ThemesRenewed Joe lives in Sacramento, California with his wife, dog, and a ghost.

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