Semnox Parafait went live on January 24th at the Carrousel Family Entertainment Center’s Chimaltenango site in Guatemala. This Novielli family business began in 1960 as an ice cream parlor. Later they installed a carrousel; which became the venture’s name. In 1980 they expanded their business into shopping centers, adding arcade machines. Currently, they have 7 locations in Guatemala City and 16 in the rest of the country.
“I loved receiving today the information directly in my e-mail about the performance and income of each game machine; I was able to review the metrics, I made decisions immediately” said Mr. Juan Carlos Novielli, owner of the more than 20 Carrousel Family Entertainment Centers that are in Guatemala.
The burden of operating the number of sites had become overwhelming, in addition to being inconsistent and not providing the metrics needed to make decisions about the business. Mr. Novielli made the decision to implement Parafait from Semnox, because he wanted an enterprise class system to help manage his locations.
“The Carrousel and Semnox teams managed to successfully meet the requirements imposed by SAT (Superintendence of Tax Administration) in Guatemala, regarding the billing to final customers, obtaining the authorization from this Government Institution to proceed with the implementation of the system in the business” said Estefania Monares Floriano, Business Associate with Semnox.
“The workload of our team has been reduced, now they no longer have to count tokens manually and have the opportunity to provide a better service to both external and internal clients. Their work is now more efficient, and they use their time better. I feel happy for the effort we all put on this implementation; I feel satisfied with the level of control I can have now compared to how we were operating before.” concluded Mr Juan Carlos.