Jun 08, 2020 Joe Kleiman Attractions, Business, COVID-19, News, North America, Themed Dining/Retail, World markets, Zoos & Aquariums Comments Off on St Louis Union Station, including St Louis Aquarium and Wheel, now open
June 8, 2020 — The indoor and outdoor attractions at St. Louis Union Station reopened today after receiving clearance from the City of St. Louis.
The St. Louis Aquarium at Union Station will resume regular hours from 9 a.m. to 5 p.m., Monday through Thursday and 9 a.m. until 8 p.m. on Fridays and Saturdays.
New physical distancing protocols will be in place along with enhanced sanitation measures and extensive team member training to ensure the health and safety of guests and workers.
The St. Louis Aquarium and other St. Louis Union Station attractions have been closed in accordance with Missouri and St. Louis City COVID-19 regulations.
All guests, including annual pass holders, will be required to reserve timed tickets in advance to keep within City of St. Louis regulations for significantly reduced capacity in the Aquarium.
Advance reservations will guarantee guests’ admission on the day of their visit. No tickets will be available for same day visits at the ticket counter and no guests will be admitted to the Aquarium prior to their reservation time.
Guests who are feeling unwell on the day of their visit can contact the Aquarium and have their tickets exchanged for another date.
The health and safety of guests and team members is the highest priority of the St. Louis Aquarium and St. Louis Union Station. Enhanced safety and sanitizing procedures have been enacted for the Aquarium reopening, including:
— All team members will wear masks and guests over the age of 9 are required to wear masks at the direction of the St. Louis City Department of Health. Guests with pre-existing health conditions unable to wear a mask for medical reasons are exempt. Guests may remove or lower their masks when they are able to stay six feet or more away from others or when eating or drinking.
— A one-way flow has been established through the Aquarium to help with social distancing.
— The Aquarium is maintaining its existing high standards of cleanliness and all high-touch surfaces such as windows, doors, railings, restrooms, and elevators will be cleaned continuously by the Aquarium’s Clean Team. Hard surfaces will be sanitized throughout the attraction, lobby and restrooms continuously.
— Additional hand sanitizer stations will be found throughout the Aquarium including at the entry, exit and in the restrooms.
–Employees will be screened daily to verify that they do not have fevers or other COVID-19 symptoms. Guests will walk through an infrared scanner at the entrance to verify their temperatures and will take a survey to confirm their health. Those with temperatures of more than 100 degrees will be asked to return on another day.
— Guest services associates will refer guests to signs listing COVID-19 symptoms to verify that everyone in their party is symptom free.
–Floor decals have been added throughout the queue lines and inside the aquarium to help guests maintain six feet of separation from others. At touch pools and interactive areas, guests can step up and enjoy the experience when floor decal spaces are open.
— The Aquarium’s touch pools, Otter Chat and animal presentations will continue to be available along with a new dive show at Shark Canyon.
— For now, the Fish ID touchscreens, Scavenger Hunt touchscreens, the Train Experience and the Virtual Reality Sandbox are not available due to their high touch nature and the difficulty in maintaining adequate social distancing during their use.
— No cash payments will be accepted at attractions and restaurants throughout St. Louis Union Station; all major credit cards will be accepted.
The indoor attractions at Union Station also will reopen on June 8. Queue markers will help guests at the St. Louis Ropes Course and the Mirror Maze maintain their distance from each other to at least six feet. Gloves will be offered to guests and the areas will be continuously sanitized throughout the day.
The Aquarium gift shop and Wheel retail kiosk will be open but will limit the number of guests allowed inside at any time. Guests will be asked to touch only what they intend to purchase.
No cash payments will be accepted at this time. Plexiglass barriers have been erected to separate guests and team members at Aquarium gift shop checkout counters.
Restaurants Trainshed and 1894 Cafe are expected to reopen to the public at reduced capacity and with enhanced sanitizing and health checks for regular hours today.
Soda Fountain reopened at reduced capacity and with added sanitizing, health checks and social distancing on May 18, 2020.
The St. Louis Wheel at Union Station also reopens to the public on Monday, June 8, 2020.
With physical distancing protocols, enhanced sanitizing and extensive team member training in place, the St. Louis Wheel will welcome riders with a resumption of regular hours, 10 a.m. to 10 p.m., daily.
The Wheel has been closed in accordance with Missouri and St. Louis City COVID-19 regulations.
The health and safety of guests and team members is the highest priority of the St. Louis Wheel and St. Louis Union Station. Enhanced safety and sanitizing procedures have been enacted for the Wheel Park reopening, including:
— Team members will wear masks and guests are encouraged to do the same.
— Employees will be screened daily to verify that they do not have fevers or other COVID-19 symptoms.
— Guests will take a survey to confirm their health.
— Signs in the Wheel Park will list COVID-19 symptoms and guests also will be asked to confirm their health statuses in person.
— Pavement markers will placed to guide guests to stay at least six feet apart to maintain social distancing.
— Gondola loading and unloading cycles will be spaced to allow physical distancing between guests and between cleaning cycles.
— The Wheel’s gondolas will be sanitized between groups. Clean Team members will continuously sanitize surfaces on and around the Wheel, in the Wheel Park and at the other attractions.
— All team members will be required to wash and sanitize their hands frequently. Hand sanitizing stations will be in place throughout the Wheel Park.
The Mini-Golf course and St. Louis Carousel in the Wheel Park at Union Station also will open for guests on June 8, 2020.
Golf equipment will be cleaned between guest uses. Signs will be placed to remind guests to continue social distancing. Entry to the golf course will be regulated to keep the appropriate number of players on the course. Golf pencils and scoring pads will be disposable.
At the Carousel, queue lines are marked to allow for social distancing. Attendants will use visual checks from a distance to ensure safety compliance and verbal instructions will be given from a distance to explain how to properly fasten the seat belt. Chaperones will be required to fasten the lap belts of younger guests and assist them off and on to the carousel animals. Each animal will be thoroughly disinfected after each use and the amount of riders will be limited to allow for proper social distancing and spacing.
The Wheel Park playground will not be open at this time.
Tables in the Wheel Park and chairs surrounding the Union Station Lake will be spaced to allow for proper social distancing. The Lake Fire and Light Show resumes today.
More information is available at www.thestlouiswheel.com
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