Wednesday, July 17, 2024

TELUS Spark Chooses Gateway Ticketing to Provide Ticketing and Access Control Services

[quote]It’s been wonderful working with TELUS Spark. Not only are the staff great and the venue a place for both learning and fun, with Galaxy their ticketing and access control will mirror the cutting-edge technology represented at the science centre.” — Jim McGregor, Gateway Ticketing Systems Assistant Manager[/quote]

Boyertown, PA, USA  – Gateway Ticketing Systems has announced its selection by TELUS Spark – The New Science Centre as the venue’s new ticketing and access control provider. Canada’s first new science center in over 25 years, TELUS Spark’s more than 400,000 annual visitors will enjoy an enhanced visitor experience beginning in March with the implementation of Gateway’s flagship point of sale and admission control solution, Galaxy. TELUS Spark’s guests will have the option to purchase tickets onsite at the venue or online ahead of time using their eGalaxy Web Store.

Galaxy’s ability to offer an improved guest experience and improve operational efficiency were essential to the venue’s decision to work with Gateway: “During the set up of the Galaxy system here at TELUS Spark, we’ve received outstanding service and support, and are confident that the system will improve operational efficiencies as we continue to activate an ever-growing suite of programmatic offerings,” states Marika Bourque, Vice President of Technology at TELUS Spark, Calgary’s Science Centre. “The system has a range of feature-rich tools that will allow us to provide both an enhanced service experience to our visitors and easier access to key operational intelligence to internal decision makers as we grow.”

Gateway Ticketing Systems Assistant General Manager of their Calgary Office, Jim McGregor, is excited to see Gateway partner with the Centre: “I’m particularly excited to see the eGalaxy Consumer Web Store implemented for the site. The web store is easy to update and will allow the Centre to be more agile with their online offerings. In addition, web orders can be accessed from any sales channel including from front of house and the call center making it more efficient.”

Joe Kleiman
Joe Kleiman
Raised in San Diego on theme parks, zoos, and IMAX films, InPark's Senior Correspondent Joe Kleiman would expand his childhood loves into two decades as a projectionist and theater director within the giant screen industry. In addition to his work in commercial and museum operations, Joe has volunteered his time to animal husbandry at leading facilities in California and Texas and has played a leading management role for a number of performing arts companies. Joe previously served as News Editor and has remained a contributing author to InPark Magazine since 2011. HIs writing has also appeared in Sound & Communications, LF Examiner, Jim Hill Media, The Planetarian, Behind the Thrills, and MiceChat His blog, takes an unconventional look at the attractions industry. Follow on twitter @ThemesRenewed Joe lives in Sacramento, California with his wife, dog, and a ghost.

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