Learn how the San Antonio Spurs and Tampa Bay Lighting designed employee recognition programs to enhance the guest experience. Be inspired by their results and apply the principles in your facility.
Webinar participants will:
- Hear details of two recognition programs
- Learn ways to motivate staff
- Understand how to enhance guest experience through recognition programs
A question and answer session will follow the webinar.
Guest Experience Expert, 7 Star Service
For 26 years, Ruby has inspired new service cultures for executives, managers, and guest relations staff for 1692 leisure and entertainment facilities around the world.
Results – Using Ruby’s expertise in leadership, guest experience and employee engagement, her clients have:
- Increased Customer Satisfaction by 17%
- Amplified repeat business by 19%
- Increased revenue 16% in one year
Shaun McKeogh, ICAE
Founder & President, Attractions Academy
Shaun is Founder and President of Attractions Academy, providing global attractions training, organizational development, service excellence, leadership and performance improvement and operations consultancy for the attractions industry. www.AttractionsAcademy.com Shaun is co-author of an industry leadership book Reasons 2 Reward and author of numerous attractions industry features as well as keynote at global attractions conferences. Shaun is currently Chair for the IAAPA Asia Pacific Education Sub Committee and member of the IAAPA Global Education Committee, IAAPA Asia Pacific Advisory Committee and IAAPA Global Human Resources Committee. He also served as past Chair of the IAAPA Global Human Resources Committee.