Wednesday, December 1, 2021

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Re-creating trust with your guests and re-training your teams

April 29, 2020 @ 1:00 pm - 2:30 pm CDT

You’ve already earned the trust of your guests and most loyal customers. However, now and in a post-COVID world, you need to work to re-create that trust. The promise of a safe, seamless and fun guest experience has a new meaning now, as guests put a much heavier demand on your attraction to provide the extra safety measures and experience alterations that ensure they don’t get sick. You need to start communicating to your guests right now about the measures you’re taking. And you also need to start re-training your staff to ensure they can carry out these measures.

This Wednesday, we’ll be joined by Josh Liebman and Matt Heller from the Attraction Pros Podcast to discuss what you could be doing right now to address this. Josh and Matt’s combined experience on both the operator and consultancy side will offer invaluable insights as they discuss alongside our Gateway experts how to communicate changes with your guests and how to keep a pulse on their opinions. They’ll also dive into how to work with your current, furloughed, or former staff to ensure they understand how important they are to the safety process and how their actions can make or break the experience.

NOTE: If you can’t make the live event but would like to receive a recording of the webinar, please still register. We send out the recording afterward to everyone who has registered for the event.


April 29, 2020
1:00 pm - 2:30 pm CDT
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