Wednesday, November 29, 2023

AV Stumpfl launches online “Knowledge Base” community platform for PIXERA support and feedback

AV Stumpfl recently released a new online information platform for its rapidly growing PIXERA media server user community called the “PIXERA knowledge base.”

In addition to combining the latest written PIXERA documentation with video tutorials and animated clips of key topics, visitors to the knowledge base can also contact the PIXERA team by creating a support ticket from the same interface.

The knowledge base covers topics related to PIXERA media server hardware, software and the new show control system PIXERA control.

Image courtesy of AV Stumpfl.

PIXERA control is a distributed, software-based integration and control framework that empowers users to seamlessly host new functionalities within the PIXERA media server system and to control all aspects of an extended project environment. Anything users create and integrate can be distributed across their connected systems and shares itself.

PIXERA project manager and trainer Florian Eder outlines the reasons for introducing the knowledge base: “Our user community has grown a lot recently and is still growing really fast. We felt the need to create a one-stop environment where all available information could be collected and easily accessed, as well as enabling users to get in touch with our support team directly. Of course, updating and expanding the available materials is a never ending job, but with so much positive feedback from our user community, it’s a challenge we welcome.”

With PIXERA being regularly used for a variety of different application and programming scenarios worldwide, direct written input from experienced users is very welcome: “We would love to hear from AV professionals who want to contribute to our ever growing knowledge base. When it comes to our PIXERA user community, we all empower each other,” explains Eder.

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