Thursday, March 20, 2025
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#103 – New approaches

On the cover

A portion of the team that helped conceive and execute the College Football Hall of Fame’s new AI experience stands in front of some of their AI- generated images.

Table of contents

Editorial

People Power Part II by Martin Palicki, Publisher

Industry news

News from TEA, Bay Laurel Advisors and Alterface

Features

Inside InfoComm ‘24 by Martin Palicki

InPark visits the annual gathering of AV professionals

Talk to the animals by Theo Zucker

A dive into the world of aquarium lighting

Helping a legend shine even more brightly interview by Judith Rubin

Quince Imaging and the Dolly Parton Experience

Optimizing waterparks by Martin Palicki

Connect&GO simplifies operations and enhances the guest experience with Konnect

Turning vision into reality interview by Jordan Zauha

EXP sets up new division in Saudi Arabia

AI scores a win by Keith Miller

The College Football Hall of Fame drops guests into the game with its new AI experience

Building dreams for 15 years by Wendy M. Grant

The journey of Imagination Playground

To be continued… by Chaz Moneypenny

Why my journey as a theme park professional led me to academia

Creating a new zoo from scratch by Joe Kleiman

Sacramento Zoo moves to a 21st-century campus

SATE Europe by Martin Palicki

The past, present and future of fun

#98 – New approaches in design and technology

On the cover

The San Antonio Zoo turned to PGAV Destinations to design a new entrance and extensive gorilla habitats for both the animals and human guests to enjoy.

Editorials:

Just add technology by Martin Palicki

Erasing the line between theory and practice by Judith Rubin

Articles:

Expo 2027 Belgrade Exclusive interview with Dr. Dušan Borovcanin

by James Ogul

Pathways to growth Alcorn McBride’s innovative internship program for theme park engineers

by Wendy M. Grant

Listening to operators Q&A with Smart Monkeys CEO Stephan Villet

by Judith Rubin

The era of spatial computing Electrosonic connects themed entertainment and spatial computing

by James Careless

TEA’s recipe for success Events and networking fulfill an industry need

by Martin Palicki

All about Brand Licensing Europe Interview with Ella Haynes and Ben Roberts

by Judith Rubin

Celebrating the community and the zoo Three new projects by PGAV Destinations at the San Antonio Zoo

by Joe Kleiman

Making the move to cashless How Connect&GO can make operations easier with RFID

by James Careless

Design & development Five UCF grad students create concepts for Alterface’s The Wander

by Judith Rubin

Helping yourself Semnox streamlines the future of self-service in leisure venues

by Tammie Richards

Taking a moment Moment Factory: from music for the eyes to symphonies for the senses

by Gene Jeffers

What’s in a MIRT (Mario in Real Time)? SimGraphics ushers in well-behaved AI characters for LBE and themed attractions

by Judith Rubin

Future attractions industry leaders supported by donations from SUMMIT One Vanderbilt to IAAPA Foundation

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The IAAPA Foundation announced that SUMMIT One Vanderbilt, an immersive and artistic observatory experience with 360-degree views in New York City, is making two generous donations to the IAAPA Foundation. This contribution of $10,000 in 2024 enabled three students to attend the prestigious IAAPA Institute for Attractions Professionals (IAP) at IAAPA Expo in Orlando, Florida, covering their enrollment and travel expenses. The global association for the attractions industry matched the donation, bringing the impact to a total of $20,000.

The supported students benefited from an immersive educational experience, networking opportunities with industry leaders, and actionable insights to launch their careers in the attractions field. “We are thrilled to see how SUMMIT One Vanderbilt’s investment has directly impacted these students and inspired the next generation of attractions professionals,” said IAAPA Foundation Board Chair Jim Seay.

Building on the success of this initiative, SUMMIT One Vanderbilt recently announced during the IAAPA Foundation Board meeting that they will contribute an additional $10,000 to fund a similar program in 2025. With IAAPA’s continued matching, this new donation will bring the total impact of SUMMIT One Vanderbilt’s generosity to $40,000 over two years.

“We are honored to partner with the IAAPA Foundation to support the advancement of education and professional development within the attractions industry,” said James Potter, Vice President of Guest Experiences at SUMMIT One Vanderbilt. “Here at SUMMIT, we recognize the importance of access to education and professional experiences to best support the next generation of leaders within the hospitality and attractions industries, and we’re proud to do so with the IAAPA Foundation.”

TechMDinc becomes authorized dealer and service provider for ETC

TechMDinc announced that it is now an authorized dealer and service provider for ETC (Electronic Theatre Controls), a provider of professional lighting and rigging solutions. This partnership allows TechMDinc to offer clients a wider range of lighting control, architectural lighting, and rigging systems for themed entertainment, attractions, and immersive experiences.

As a company committed to delivering AV, control, and lighting solutions, TechMDinc’s collaboration with ETC expands its ability to design, integrate, and support lighting and rigging systems. ETC’s entire product lineup will now be available as part of TechMDinc’s offerings.

“Becoming an ETC dealer is an exciting step for TechMDinc,” said Dave Revel, President of TechMDinc. “ETC’s reputation for innovation and reliability aligns perfectly with our mission to provide best-in-class entertainment technology. This partnership enhances our ability to serve clients across the themed entertainment and architectural sectors. By adding ETC’s industry-leading products to our portfolio, TechMDinc continues to expand our capabilities as a one-stop shop for AV, control, lighting, and rigging solutions.”

As an ETC dealer, TechMDinc will provide:

  • Sales & System Design Support – Helping clients select the right ETC lighting and rigging solutions for their specific needs.
  • Integration & Installation Services – Seamlessly incorporating ETC systems into new and existing AVCL environments.
  • Programming & Commissioning – Ensuring smooth operation and optimal performance of ETC control and rigging systems.
  • Ongoing Support & Maintenance – Offering expert guidance and technical support for long-term reliability.

Global Licensing Group launches Licensing Unlocked, a new educational platform

The Global Licensing Group at Informa Markets, the destination for advancing the business of licensing, brand extension and collaborations, announced its brand-new educational program, Licensing Unlocked. In partnership with Licensing International, Licensing Unlocked is the first program to offer online educational sessions live and on-demand to bridge the knowledge gap for industry newcomers and provide ongoing education and accreditations for seasoned professionals.

Licensing Unlocked contains eight learning modules enabling users to quickly grasp the essentials of brand licensing and learn legal, financial, creative and partnering best practices. The content is delivered by ten trusted licensing experts featuring more than 50 instructional videos, 17 resources and templates, practical case studies and real-world examples in categories such as licensing in food and beverage, apparel, toys and games, entertainment and more. Furthermore, Licensing Unlocked is accredited by Licensing International.

“We are delighted to launch Licensing Unlocked, a program borne out of clear industry demand for education and onboarding tools for professionals new to the world of brand licensing, extensions, collaborations and partnerships, as well as companies looking to evaluate the revenue potential it could provide to their business. It also represents our commitment to provide accessible, high-quality education alongside our industry leading events and media content. Licensing Unlocked is more than just a training program, it is a gateway to the vast opportunities within the Global Licensing Group’s ecosystem and those provided by our partner, Licensing International,” says Anna Clarke, Senior Vice President, Global Licensing Group, Informa Markets.

“We are proud to be partnering with the Global Licensing Group at Informa Markets on this new educational initiative. The carefully curated content in Licensing Unlocked will be invaluable to those wanting to understand more about licensing and its potential across every level of the business, including for manufacturers, brand owners and retailers. Participants will gain insights from leading industry experts and from Licensing International, the leading global trade association for the licensing industry,” says Steve Manners, Vice President of Global Marketing at Licensing International.

The first module, “Licensing Explained, The ABCs of Brand Licensing”, is taught by industry expert Susan Bolsover, the Founder of Lightbulb Licensing in the U.K. With a background of more than 24 years in brand licensing and consumer products, Bolsover dives into the world of brand licensing and its impact on businesses globally, exploring how brand licensing can benefit businesses and explains key players involved in the licensing journey, discussing where licensing comes from and how licensing is applied.

“Licensing Unlocked is a game changer for the industry. It helps provide those new to the business of licensing with all the tools and inside knowledge they need to help get them started in their career. It is also a great resource for businesses looking to onboard new members of staff or for those wanting to learn more about licensing to help them grow and diversify. Its accessible and easily digestible format also means it is easy to navigate to the sections most relevant to you and your business which means users are sure to get the most out of the course content,” says Susan Bolsover, Lightbulb Licensing.

The launch of Licensing Unlocked comes at a crucial time when the licensing industry is experiencing rapid growth and evolution. According to Licensing International’s recent study, global sales of licensed merchandise and services marked $356.5 billion in retail sales in 2023, a 4.6% increase from the previous year. Licensing Unlocked is set to become an indispensable resource for brands, retailers, licensees, manufacturers and licensing agents seeking to navigate the increasingly complex licensing landscape.

The first module of Licensing Unlocked is free to access. To participate, please visit www.licensingunlocked.com.

Herschend acquiring Palace Entertainment’s U.S. attractions from Parques Reunidos

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Herschend and Parques Reunidos have signed a definitive agreement under which Herschend will acquire all of Palace Entertainment’s U.S. entertainment properties from Parques Reunidos. This agreement represents a significant milestone for both organizations—supporting Herschend’s strategic expansion in family entertainment and hospitality while allowing Parques Reunidos to reinforce its strategic focus on its core European market.

“This year, we’re celebrating 75 years of bringing families closer together—and looking ahead to the next 75,” said Andrew Wexler, CEO of Herschend. “Today’s announcement marks a natural expansion and continuation of that vision. By growing wisely and staying true to our purpose, we are building a future where we can continue creating memories worth repeating for generations to come.”

Palace Entertainment’s over 20 historic and beloved entertainment venues across 10 U.S. states will join Herschend’s growing family of world-class destinations. Palace’s diverse portfolio of amusement parks, water parks, family entertainment centers, campgrounds, and hotels includes notable properties like Kennywood, Dutch Wonderland, and Lake Compounce.

“We look forward to building upon the strong foundation that Palace Entertainment has created and welcoming these properties and hosts into the Herschend family of brands,” added Wexler. “The teams at these parks have done an incredible job building beloved destinations in their communities, and we look forward to learning from them, growing together, and building on their success. This is an exciting opportunity for all of us to continue creating exceptional experiences for guests and meaningful opportunities for our teams.”

“Herschend is the ideal organization to lead Palace Entertainment’s unique properties,” said John Reilly, Palace Entertainment Chief Executive Officer. “Herschend is best in class in providing a high-quality guest experience within its parks. Palace Entertainment’s team members and its parks are in great hands as we make this transition.”

“Being a family business for 75 years has given us a deep understanding of what makes properties like these special—not just the rides and attractions, but the people who pour their hearts into them every day,” said Herschend’s Board Chair, Chris Herschend. “These historic and beloved properties have been family traditions for generations, and we are honored to help carry that legacy forward.”

Herschend is committed to ensuring a smooth transition for employees (hosts), guests, and communities. No immediate changes are planned for daily operations as the company thoughtfully integrates these properties into its portfolio. In the coming months, Herschend will prioritize:

  • Supporting its new employees with training, resources, and opportunities aligned with Herschend’s people-first culture.
  • Maintaining continuity in guest experiences while exploring enhancements that align with Herschend’s commitment to high-quality entertainment.
  • Proactively communicating with employees, guests, and local communities as the transition progresses.

The transaction is subject to customary closing conditions and is expected to close thereafter. BDT & MSD Partners is acting as Herschend’s exclusive financial and debt advisor and Goldman Sachs was the exclusive committed financing provider for the acquisition. Akerman, LLP is serving as legal advisor to Herschend on the acquisition, with Kilpatrick Townsend & Stockton LLP providing legal advice for the debt financing. J.P. Morgan is acting as the exclusive financial advisor for Parques Reunidos Group. A&O Shearman is serving as legal advisor to Parques Reunidos Group on the transaction.

Domee Shi to receive Sklar Creative Visionary Award

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Ryman Arts announced that the 5th annual Sklar Creative Visionary Award will be presented to Academy Award-winning Pixar Director and Vice President of Creative, Domee Shi, at Celebration of the Arts on May 8, 2025. This momentous event marks Ryman Arts’ 35th anniversary, celebrating 35 years of empowering artistic futures and deepening impact through arts education.

The Sklar Creative Visionary Award is presented annually by Ryman Arts to an individual whose distinctive contribution to the creative community and leadership in the arts has made a significant impact. Established in 2018 and named in honor of Ryman Arts co-founders Marty and Leah Sklar, the award reflects their lifelong commitment to nurturing creative talent and fostering the next generation of artists. Marty Sklar, former President of Walt Disney Imagineering, and Leah Sklar were both champions of creativity and mentorship, values that remain at the heart of Ryman Arts. Domee Shi’s meteoric trajectory from storyboard artist to award-winning filmmaker, as well as her commitment to fostering new voices in visual storytelling, embodies the spirit of this award. Her dedication to representation, mentorship, and using her platform to uplift emerging talent aligns seamlessly with Ryman Arts’ mission of creating access and opportunity for young artists.

Domee Shi began her career at Pixar as a story artist on Inside Out and has since contributed to films such as The Good Dinosaur, Incredibles 2, and Toy Story 4. In 2018, she wrote and directed Bao, which won the Academy Award for Best Animated Short Film. She made her feature film directorial debut with the Academy Award-nominated Turning Red and is currently working on her latest feature, Elio, set to premiere in June 2025. As a Creative Vice President at Pixar, Shi plays a key role in shaping the studio’s creative direction and mentoring the next generation of filmmakers.

“We are honored to recognize Domee Shi as the recipient of the 5th annual Sklar Creative Visionary Award,” said David A. Price, Ryman Arts Board President. “Her leadership, creativity, and passion for fostering new talent perfectly reflect the values of Ryman Arts. Her work has not only shaped the animation industry but has also inspired countless young artists to embrace their own creative journeys.”

Bob Weis, Disney Author, and Former President of Walt Disney Imagineering and 2024 Sklar Creative Visionary Award Honoree, echoed this sentiment, “Marty and Leah Sklar always believed in the power of creativity to change lives, and I know Leah is thrilled to see Domee Shi recognized with this award. Domee’s innovative storytelling and dedication to mentoring emerging talent make her an ideal recipient of the Sklar Creative Visionary Award, and a perfect example of the legacy Marty and Leah aimed to celebrate.”

Previous recipients of the Sklar Creative Visionary Award include Kevin Feige (Marvel Studios), Hayao Miyazaki (Studio Ghibli), Ruth E. Carter (Academy Award-winning costume designer), and Bob Weis (former Disney Imagineering President).

The award will be presented at Celebration of the Arts on May 8, 2025 at Grand Central Air Terminal on the Walt Disney Imagineering campus – a special 35th anniversary event that celebrates decades of impact and artistic excellence. The evening will feature a unique art show, a fireside chat with Domee Shi, exclusive auction opportunities, and more, all benefiting Ryman Arts. Guests will enjoy a night of artistic discovery and creative inspiration while supporting the next generation of visionaries. Tickets will be available on March 19.

Audubon Zoo opens new section of Jaguar Jungle zone

One of the world’s great forests and hotspots of biodiversity comes to life in Audubon Zoo’s popular Jaguar Jungle. That experience has become even more immersive with the opening of Jaguar Jungle River’s Edge. On March 13, 2025, guests started exploring this new section of the zoo that focuses on the importance of rivers to the Mayan culture and showcases how people live in harmony with the rivers and jungles in Mesoamerica. The term “Mesoamerica” means “Middle America” and reflects the geographical and cultural significance of this area, which has been a center for complex societies and cultural exchange throughout history.

More than two years in the making, this new space at Audubon Zoo features a lagoon and boardwalk that will take guests right down to the water’s edge to visit an interactive fishing boat where they will learn more about the connection between people, nature, and animals in Mesoamerica.

“Jaguar Jungle River’s Edge is the continuation of a narrative we started years ago when this part of the zoo was developed. Understanding community-based conservation initiatives’ importance to the people of Mesoamerica helps us understand the roles we play in preserving our own environment,” said Michael J. Sawaya, Audubon Nature Institute President, CEO and L. Ronald Forman Chair in Conservation Leadership. “Guests will see the similarities between Mayan people living in harmony with their surroundings and those of south Louisiana communities dependent on local waterways for their own way of life.”

The Jaguar Jungle exhibit in Audubon Zoo originally opened in 1998. It expanded in 2018 to include the popular nocturnal house and its collection of bats and other creatures of the night. This new phase of Jaguar Jungle continues the original focus of the exhibits – to immerse guests in the history and way of life of the ancient Maya culture, including the highly advanced civilization’s contributions to art and agriculture.

Land of Oz theme park pauses autumn event for 2025

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The Land of Oz theme park has announced that its Autumn at Oz event will be placed on pause for 2025 as the park undergoes a comprehensive assessment to ensure the long-term sustainability and continued excellence of the event.

Over the past several years, Autumn at Oz has experienced significant growth, welcoming record-breaking attendance and expanding its programming to create an even more immersive and magical experience. However, with this success comes the responsibility of maintaining the high standards that guests have come to expect.

The recent impact of Hurricane Helene on North Carolina also reinforced the importance of long-term preparedness. By taking this pause, Land of Oz will be able to make strategic improvements that protect the event’s legacy while enhancing the visitor experience for years to come.

While Autumn at Oz will not take place in 2025, the park remains committed to exploring new ways to share the magic of Oz with visitors. Plans for 2026 and beyond will be shared in the coming months.

“We understand this news may be disappointing for our dedicated fans, but this step is necessary to ensure the continued success of Autumn at Oz and The Land of Oz,” said a spokesperson for the park. “We appreciate the incredible support from our community and look forward to welcoming guests back to the Yellow Brick Road soon.”

Europa-Park officially kicks off its 50th anniversary season

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Europa-Park is kicking off its anniversary season with the pre-opening on March 15 and the official start of the season on March 22. Germany’s largest theme park will then be open again daily from 9 a.m. to at least 6 p.m.

In 2025, not only does Germany’s largest theme park celebrate its 50th anniversary, but also half a century of experiences and emotions together. With special offers and events, as well as a new family attraction and an animation film being released worldwide, Mack family – owners of the park – are celebrating their business’ story the whole year round.

The new interactive 3D dark ride GRAND PRIX EDventure offers exciting play fun at a new level: Guests join Ed & Edda, the stars of Europa-Park, on their journey across Europe and become members of their racing crew in the Gameplay Theater. State-of-the-art multimedia integration and lovingly themed staging make sure the whole family finds themselves in the world of the animated adventure GRAND PRIX OF EUROPE. Just in time for the 50-year anniversary season, the popular mascots Ed & Edda take the big screen for the first time on July 24.

Under the moto “Experience.Europe.Together.,” the European idea is put into focus at Germany’s largest theme park. Guests can enjoy an unforgettable journey through Europe, during which numerous themed parties with culture and cuisine from different European countries await them, spread out over the summer. Alongside a new parade with floats and dancers in colourful costumes, the Golden Jubilee offers spectacular performances with the Europa-Park artistes. On July 12, Germany’s largest theme park’s birthday, and August 23, when the 10th birthday of the Europa-Park JUNIOR CLUB will be celebrated, visitors will be able to enjoy show and ride fun until midnight.

For those wishing to throw themselves into the waves, the Rulantica water world, open all year, offers numerous slides as well as a large wave pool and the wild river “Vildstrøm,” to name just a few highlights. From early summer, visitors to the water world can dive into the new “Svømmepøl” and swim a few laps. The large heated pool in the outdoor area offers not only a swim-up bar but also Nordic highlights such as geysers and a grotto with bubble loungers. Guests get to experience an exciting journey for the senses at Eatrenalin. The fine dining restaurant proves impressive with interplay of high-quality top cuisine under the leadership of star-chef chef Alexander Mayer, with visual and acoustic as well as haptic experiences.

Saudi Arabia delivers Registration Dossier for Expo 2030 Riyadh

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Saudi Arabia has handed over the Registration Dossier for World Expo 2030 Riyadh to the Bureau International des Expositions (BIE).

The Registration Dossier is an essential element in the organization of the World Expo and its approval by the General Assembly of the BIE will confirm Saudi Arabia’s status as its Organizer. Prepared in close coordination with the BIE Secretariat, the Registration Dossier was presented to the BIE Secretary General, Dimitri S. Kerkentzes by the Ambassador of the Kingdom of Saudi Arabia to France, H.E. Fahad M. Al-Ruwaily.

Following its election as World Expo 2030 host country during the 173rd General Assembly of the BIE on November 28, 2023, Saudi Arabia now enters the phase which will see the formalization of its Expo project. The Registration Dossier presents a detailed plan for the implementation of the Expo, including scheduled operational dates, legislative and financial measures, the Expo site Master Plan, the conditions for international participation and its legacy plans.

The Registration Dossier will be reviewed by the BIE Secretariat and Member States in order to prepare for the formal registration of Expo 2030 Riyadh by the General Assembly of the Organization. Following the registration, Saudi Arabia will be able to begin Expo preparations in earnest and to invite international participants via diplomatic channels.

The Secretary General of the BIE, Dimitri S. Kerkentzes stated: “The Registration Dossier is a comprehensive blueprint for Expo 2030 Riyadh, providing detailed information to guide the Organizers, Participants and the BIE in the next phases of the project. Its development, in close cooperation with the BIE, reflects the dedication of Saudi authorities at all levels to the meticulous preparation of the Expo.”

Organized under the theme “Foresight for Tomorrow,” Expo 2030 Riyadh aims to welcome over 200 countries and international organizations between October 1, 2030 and March 31, 2031.

Fun Spot America Kissimmee opens new family thrill ride

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Fun Spot America Theme Parks announced its newest family thrill ride, the Up and Overboard, is now open at its park in Kissimmee, Florida. Just in time for spring break fun, the high-flying attraction takes guests to new heights as they soar above the midway.

“Up and Overboard is an example of our ongoing commitment to continually enhance our guest experience,” said John Arie Jr., CEO of Fun Spot America Theme Parks. “Up and Overboard’s thrills include the feeling of weightlessness as guests swing through the air while reaching heights up to 60 feet in the sky. We’re excited to open this ride just in time for spring break and watch our guests experience it again and again.”

Up and Overboard takes 32 guests at a time aboard twin gondolas. The gondolas then begin to rotate both clockwise and counterclockwise simultaneously and then rise toward the sky. The full experience is all in the name, as the ride sends passengers soaring head over heels for a dizzying and memorable aerial adventure. Manufactured by SBF-VISA Group, Up and Overboard also features a vibrant light display that creates a colorful visually moving scene across the night sky.

Up and Overboard is the first of two new rides debuting in Kissimmee this year. The park is also adding the brightly colored kiddie swing ride, Swing Around, to the Kids Spot area. The rides are part of an entire package of new rides for Fun Spot America theme parks in 2025. Fun Spot America Atlanta recently celebrated the grand opening of its newest ride, Hook and Slice and the Orlando park will open two new rides in the coming weeks.