The newly remodeled Canadian FEC Energyplex in Kelowna, British Columbia, reopened with Semnox’s Parafait venue management platform and RFID card system throughout the facility. Their expansion allows them to now offer attractions such as an enlarged arcade with redemption, Xtreme activities like a 30-foot rock climbing wall, Skytrax, laser tag along with a fully enhanced food service & bar. They also have a kids’ zone with Energy Cube and Ballistix for younger play. Energyplex included the Parafait LUMIN tap-to-play debit card readers, Klassic self-service kiosk, XTER RFID tap-to-access readers for attractions, full food & beverage management as well as web functions for online Party booking & sales.
“We want to thank the Semnox team for all their hard work setting up, training, fine tuning and supporting the Energyplex with their amazing Parafait Solution,” stated Erik & Caro Brouwer, owners of Energyplex. “I know we had some very specific, not everyday wishes, and the Semnox team have been on top of it every time.
“Semnox’s Parafait solution with play cards, kiosk and the entire POS is well received by both guests and staff. Despite lower visitor numbers, the average spend has increased significantly and our revenues are close to pre-COVID levels.”
Brian Duke, Senior Sales Partner for Semnox Americas added, “We’re so happy to have Energyplex join our ever-growing family of partners. We met online amid the lockdown during a Trainertainment virtual event, and Erik waited until the following April 2021 to start the process. In spite of border closures, COVID restrictions, difficulty shipping into Canada, delivery of new games held up by factories, construction delays and everything else he faced, Erik & his team were great to work with. Our people handled most of the installation remotely and talked his team through the rest.”