ATOMIC CITY Family Fun Center recently upgraded its point-of-sale system to Semnox powered by Parafait’s suite of solutions for the 44,000-square-foot award-winning facility that is host to a variety of attractions, a large arcade, a full-scale bar and food and beverages.
The upgrade to Semnox also included arcade redemption, converting the attractions to cashless and tap-to-play arcade cards using RFID card readers, arcade redemption management, and custom-themed kiosks.
ATOMIC CITY opened at the end of 2020. They were spending a lot of time on the phone with the previous provider for technical support. “Now, since converting to Semnox, everything is running so smoothly,” said Jeff Pierce, co-owner of ATOMIC CITY. “Also, during the installation process, they met all of our deadlines, and the leadership constantly followed up to assure everything was satisfactory.”
“Not only did we need a system that was more dependable than what we were using, but it was also their non-pushy approach that we appreciate,” continued Pierce. “Semnox showed us the demo a few years back, which we thought then looked really user friendly. We would see them at industry-related events, and they made an effort to keep in touch with us without being pushy, which turned into a good, established relationship. By the time it was time to switch technology, while we did interview with other companies, we pretty much knew we’d go with Semnox.”
The Semnox self-service kiosks allow customers to purchase and reload game cards and upsell packages. The Lumin RFID card readers enable “tap-to-play” functionality for quick and easy access to gameplay, without the need for manual entry. It also tracks redemption points and eliminates paper tickets causing fewer issues for operators.
