Centaman, Australia’s leading provider of software solutions for the Attractions and Leisure markets, recently held their first user group meetings in Sydney and Melbourne for their key clients. The Centaman User Groups were designed to provide a platform for two way communication between Centaman and their customers as well as enabling hands on demonstrations of the new products and features of Centaman comprehensive range of solutions. In addition the meetings proved to be an exciting forum for Centaman users to discuss and share best practices amongst each other.
Each User Group Meeting was made up of twelve in-depth topics across two different streams, covering everything from ‘tips and tricks’ on how to get the most out of the Centaman System, as well as Membership Retention and E Marketing, Cashless Vending, Access Control, Web Solutions, PCI Compliance and Bookings Management.
The seminar series also provided the opportunity for the Centaman support team to launch their new Customer Support Portal, an online tool for customers to create and manage their support cases. This new initiative ensures customers can monitor progress and provide additional information easily to the Centaman support team. “The customer portal is a real step forward for us, we know this will allow us to further enhance the customer support experience for our customers” says Adam Gilbert, Centaman Customer Support Manager.
The User Group Meetings were declared “a fantastic day” by top customers and other comments included “good to hear other centres ideas, issues and processes. These seminars are a great idea; I’m already looking forward to the next one”
Due to the success of this year’s events these User Group Meetings will become an annual event for Centaman as they look to increase customer communication and continue to launch new innovative solutions for the Attractions & Leisure markets.
Centaman CEO, Jeff McKee comments “Being the first time we have run a seminar series we are ecstatic with the feedback and comments from our customers, we hope to build on this with other customer focused initiatives coming in the New Year“.
For more information on CENTAMAN Systems visit www.centaman.com