Thursday, September 21, 2023

Wynn Resorts Choses MICROS Simphony for Las Vegas Operations

Columbia, MD, USA /PRNewswire/ — MICROS Systems, Inc., a leading provider of information technology solutions for the hospitality and retail industries, is pleased to announce that Wynn Resorts has selected MICROS’s Simphony™ Enterprise Solution for its Wynn Las Vegas and Encore casino resort properties. MICROS completed its enterprise-wide conversion upgrade from the MICROS 9700 Hospitality Management System (HMS) and other Legacy POS solutions to the MICROS Simphony Software as a Service (SaaS) enterprise solution in the cloud on March 31st. The project encompasses over 100 Revenue Centers located across the two casino resort properties and includes over 500 MICROS Workstation 5A (WS5A) point-of-service terminals.

“Wynn Resorts is already realizing the tangible benefits of Simphony’s advanced technology as well as MICROS’s highly structured project management through this seamless upgrade,” stated James Houghton, Chief Information Officer, Wynn Resorts, Limited. “Our food and beverage operations now enjoy the benefits of a smooth and uninterrupted technology platform which ensures our guests’ experience remains excellent.”

Wynn Las Vegas and Encore continue to set the bar for luxury and excellence in Las Vegas, earning top honors and recognitions, including the 2012 Forbes Travel Guide Star awards (formerly Mobil Travel Guide Star awards). Wynn Resorts selected MICROS Simphony for its advanced technology and proven capabilities in the industry, which include enterprise configuration and functionality, a Service Oriented Architecture (SOA), and inherent offline resiliency and scalability in a global, multi-property casino resort environment. MICROS Simphony’s SOA approach provides Wynn Resorts management the ability to strategically place critical services across the enterprise. In the event of a planned or unplanned outage, Simphony is able to operate detached from the hosting center or server. This design allows all system interfaces to continue to function: credit card authorizations, liquor dispensing systems, posting to the property management system, gaming and video surveillance systems all while remaining able to share checks among terminals and print to the remote service locations.

As the look and feel of MICROS Simphony is similar to the MICROS 9700 Hospitality Management System, Wynn Resorts is able to leverage its employees’ familiarity with MICROS to reduce training time, as well as utilize new screen option layouts to improve guest service. MICROS Simphony is also highly flexible, offering advanced interface capabilities to third-party peripheral products such as player tracking systems, liquor dispensing systems, and stored value cards.

“We are pleased to be able to offer Wynn Resorts an enterprise solution that offers a multitude of features and benefits and one which will improve the everyday operational efficiency at its properties,” stated Tom Giannopoulos, Chairman and CEO of MICROS Systems, Inc. “MICROS Simphony will create a smoother interaction between property employees and guests and provide Wynn Resorts management with strong visibility of each property through one centralized set of reports.”

“The scalability of MICROS Simphony is a big factor in our decision to upgrade,” stated James Houghton. “We have a reputation of pushing the limits in guest service and MICROS Simphony’s next generation solutions will scale to meet our growing demands.”

Wynn Resorts, Limited is traded on the NASDAQ Global Select Market under the ticker symbol WYNN and is part of the S&P 500 and NASDAQ-100 Indexes. Wynn Resorts owns and operates Wynn Las Vegas (, Encore ( and Wynn Macau ( Wynn Las Vegas, a luxury hotel and destination casino resort located on the Las Vegas Strip features 2,716 luxurious guest rooms and suites, an approximately 111,000 square foot casino, 22 food and beverage outlets, an on-site 18-hole golf course, approximately 223,000 square feet of meeting space, an on-site Ferrari and Maserati dealership, and approximately 74,000 square feet of retail space. Encore, an expansion of Wynn Las Vegas, opened on December 22, 2008. Encore is located immediately adjacent to Wynn Las Vegas and features a 2,034 all-suite hotel, approximately 72,000 square foot casino, 12 food and beverage outlets, a night club, a spa and salon, approximately 60,000 square feet of meeting space and approximately 27,000 square feet of upscale retail outlets. Wynn Macau is a destination casino resort in the Macau Special Administrative Region of the People’s Republic of China and currently features 600 deluxe hotel rooms and suites, an approximately 205,000 square foot casino, casual and fine dining in six restaurants, approximately 46,000 square feet of retail space, a health club, pool and spa, along with lounges and meeting facilities. Wynn opened Encore at Wynn Macau on April 21, 2010. This resort is an expansion of Wynn Macau which adds a fully-integrated resort hotel with approximately 410 luxury suites and four villas along with restaurants, additional retail space and gaming space.

MICROS Systems, Inc. provides enterprise applications for the hospitality and retail industries worldwide. Over 330,000 MICROS systems are currently installed in table and quick service restaurants, hotels, motels, casinos, leisure and entertainment, and retail operations in more than 180 countries, and on all seven continents. In addition, MICROS provides property management systems, central reservation and customer information solutions under the brand MICROS-Fidelio for more than 26,000 hotels worldwide, as well as point-of-sale, loss prevention, and cross-channel functionality through its MICROS-Retail division for more than 100,000 retail stores worldwide. MICROS stock is traded through NASDAQ under the symbol MCRS.
You can also visit the MICROS website at or send an email to [email protected].
Joe Kleiman
Joe Kleiman
Raised in San Diego on theme parks, zoos, and IMAX films, InPark's Senior Correspondent Joe Kleiman would expand his childhood loves into two decades as a projectionist and theater director within the giant screen industry. In addition to his work in commercial and museum operations, Joe has volunteered his time to animal husbandry at leading facilities in California and Texas and has played a leading management role for a number of performing arts companies. Joe previously served as News Editor and has remained a contributing author to InPark Magazine since 2011. HIs writing has also appeared in Sound & Communications, LF Examiner, Jim Hill Media, The Planetarian, Behind the Thrills, and MiceChat His blog, takes an unconventional look at the attractions industry. Follow on twitter @ThemesRenewed Joe lives in Sacramento, California with his wife, dog, and a ghost.

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