Gilbertsville, PA, USA (January 27 2015) – Gateway Ticketing Systems is pleased to announce that it has named Marcus Lopez to the newly created position of Director of Customer Experience. Mr. Lopez moves into this critical new role to provide continued excellence in customer service and an enhanced level of engagement with Gateway customers around the world.
With Gateway since 2011, Marcus joined the Company from Universal Orlando where he worked in Information Technology. Most recently in the role of Director of Product at Gateway, it became clear that his relationships and rapport with Gateway customers were unmatched and an excellent fit for the new position of Director of Customer Experience.
Gateway CEO and President, Michael Andre, is excited to announce this transition: “We support some of the largest attractions in the world, and as we continue to build our support team and offerings to our customers, it is extremely important that we have a person with Marcus’ skill‐set to oversee these changes and help us evolve. As I’ve witnessed in traveling with Marcus, our customers trust his knowledge and expertise, and his passion for the industry is unparalleled.”
Lopez is ready to hit the ground running in his new role: “I am excited at the opportunity to fill the new Director of Customer Experience position. With over 10 years’ experience as a customer of Point of Sale and Admission Control software and now celebrating 4 years at Gateway Ticketing Systems, I feel well‐prepared to serve our customers and develop programs to enhance their experiences and interactions with our support staff. I am passionate about our customer base and am honored to accept this new role in the organization.”